News and Events

 

Stay tuned for the latest News and Events at Care & Support Services.

6 November 2019

CSS Office Christmas Hours

Our office will be closed from 12pm on Monday 23rd December and reopen at 9am on Monday 30th December.  We will also be closed on New Years Day, Wednesday 1st January, 2020.

If you need to contact us during this period please call 0499 014 589 to speak to the On Call Manager.

We would like to take this opportunity to wish everyone a safe and happy holiday season!

25 October 2019

t’s that time of year again, your service user survey has been sent out to you today. Please take the time to complete this and return it to us (you can remain anonymous!) and let us know how we are doing. We do welcome all feedback whether its positive or negative.

Surveys should be returned to us by the 23rd November 2019.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

NDIS Temporary Transformation Payment Rates

As of July 2019 CSS – Care & Support Services will be charging the NDIS TTP rate for their services.

The TTP (Temporary Transformation Payment) is an additional cost providers can charge as they continue to transition to working under the NDIS.

The TTP is a charge on top of the base rate price limit for attendant care and community and centre-based activities. TTP is set at 7.5 per cent of the support cost and will reduce by 1.5 per cent each year. This means TTP in 2020-21 will reduce to 6 per cent.

For more information see the NDIS page on this website or for a full copy of the NDIS Price Guide you can visit the NDIS website at www.ndis.gov.au

15th May, 2018.

Service User Surveys.

It’s that time of year again, your service user survey has been sent out to you today. Please take the time to complete this and return it to us (you can remain anonymous!) and let us know how we are doing. We do welcome all feedback whether its positive or negative.

Surveys should be returned to us by the 30th May, 2018.

23rd February, 2018

Happy New Year Everyone!

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Complaints, Confidentiality, Privacy & Rights and Responsibilities.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by Friday 31st March, 2018.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

14th December, 2017

CSS Christmas Office Hours

Our office will be closed from 12pm on Friday 22nd December and reopen at 9am on Tuesday 2nd January. If you need to contact us during this period please call 9679 1912 to speak to the On Call Manager.

We would like to take this opportunity to wish everyone a safe and happy holiday season!

CSS Emergency Contact Numbers

If you need to contact CSS during business hours Monday through to Friday (9am -4pm) you will need to call either of the following numbers:

Office Landline: 9679 1912

Office Mobile: 0499 014 196

Out of hours calls should only be for an EMERGENCY. An emergency is anything that cannot wait until 9am Monday to Friday.

Out of office hours you will need to call the Office Landline 9679 1912. You will hear a answering message that will give you the number of a mobile phone to call to speak with a Manager.

2nd May, 2017

Service User Surveys are being sent out this week! Remember to complete your survey and return to us so you can let us know how we are doing!!

 

23rd March, 2017.

Well, the next Tell Us What You Think! process has been completed, with service users invited to participate in the review of the Privacy & Confidentiality Factsheet, the Service Access Policy the Service User Rights and Responsibilities Factsheet and the Service User Complaints Factsheet.

No responses were received so the Factsheets and Policy will remain the same.

Keep an eye out for our next Tell Us What You Think! which will be in early 2018.

Remember, you can provide feedback at any time by using the Contact Us form on this website

1st February, 2017.

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Complaints, Confidentiality, Service Access & Rights and Responsibilities.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by Tuesday 28th Feb, 2017.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

19 April, 2016.

Service User Surveys are being sent out this week! Remember to complete your survey and return to us so you can let us know how we are doing!!

19 April, 2016.

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Complaints & Rights and Responsibilities.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by Thursday 19th May 2016.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

15 December, 2015.

Well, the next Tell Us What You Think! process has been completed, with service users invited to participate in the review of the Privacy & Confidentiality Factsheet and the Service Access Policy.

No responses were received so the Factsheet and Policy will remain the same.

Keep an eye out for our next Tell Us What You Think! which will be in March 2016 and be a review of the Service User Complaints Factsheet & Policy.

Remember, you can provide feedback at any time by using the Contact Us form on this website

23 November, 2015

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Service User Privacy & Confidentiality.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by Tuesday 15th December, 2015.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

May 29th, 2015

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Service User Rights & Responsibilities.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by Thursday 11th June, 2015.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

April 16, 2015

Well, the first Tell Us What You Think! process has been completed, with service users invited to participate in the review of the Complaints, Compliments & Feedback Factsheet & Policy.

No responses were received so the Factsheet will remain the same.

Keep an eye out for our next Tell Us What You Think! which will be in May 2015 and be a review of the Service User Rights and Responsibilities Policy.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

March/ April 2015

Service Users – Tell Us What You Think!

The CSS ‘Tell Us What You Think!’ initiative has started this month.

Tell Us What You Think! is a process where our service users are invited to give feedback on certain policies and procedures that directly affect the service user.

At intervals throughout the year, our service users will be sent a copy of a policy, procedure or factsheet that is due to be reviewed. Suggestions and feedback are sought as a way of involving our service users in our review process.

The first review in the Tell Us What You Think! process is our Compliments, Complaints & Feedback Factsheet & Policy.

All service users have been sent their Tell Us What You Think! letter and information in late March 2015.

Feedback and Suggestions for improvement should be received by Thursday 16th April, 2015.

Any changes to policy bought about by this process will be published on this page after 16th April, 2015.