News and Events


Stay tuned for the latest News and Events at Care & Support Services.

6 November 2019

CSS Office Christmas Hours

Our office will be closed from 12pm on Monday 23rd December and reopen at 9am on Monday 30th December.  We will also be closed on New Years Day, Wednesday 1st January, 2020.

If you need to contact us during this period please call 0499 014 589 to speak to the On Call Manager.

We would like to take this opportunity to wish everyone a safe and happy holiday season!

25 October 2019

t’s that time of year again, your service user survey has been sent out to you today. Please take the time to complete this and return it to us (you can remain anonymous!) and let us know how we are doing. We do welcome all feedback whether its positive or negative.

Surveys should be returned to us by the 23rd November 2019.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

NDIS Temporary Transformation Payment Rates

As of July 2019 CSS – Care & Support Services will be charging the NDIS TTP rate for their services.

The TTP (Temporary Transformation Payment) is an additional cost providers can charge as they continue to transition to working under the NDIS.

The TTP is a charge on top of the base rate price limit for attendant care and community and centre-based activities. TTP is set at 7.5 per cent of the support cost and will reduce by 1.5 per cent each year. This means TTP in 2020-21 will reduce to 6 per cent.

For more information see the NDIS page on this website or for a full copy of the NDIS Price Guide you can visit the NDIS website at

29 March 2019

The next ‘Tell Us What You Think!’ pack has been sent out to all Service Users today. This one involves our information for Service Users on Complaints, Values & Beliefs and Anti Discrimination Policies.

We are inviting feedback from all Service Users and their families and/or carers, advocates etc.

Remember to ‘Tell Us What You Think?’ by returning the suggestion form included with your letter, this is your opportunity to be part of our policy review process.

All responses should be received by CSS by 29th April 2019.

Remember, you can provide feedback at any time by using the Contact Us form on this website.

CSS Emergency Contact Numbers

If you need to contact CSS during business hours Monday through to Friday (9am -4pm) you will need to call either of the following numbers:

Office Landline: 9679 1912

Office Mobile: 0499 014 196

Out of hours calls should only be for an EMERGENCY. An emergency is anything that cannot wait until 9am Monday to Friday.

Out of office hours you will need to call the On Call Number 0499 014 589 to speak with the Manager on Duty.